Question 1

HOW DO I LINK MY LOAN?

Accepted Answer

​If you have not yet created an account on the borrower portal:
 • Click the sign up button.
 • Complete the information to create your account.
 • Accept the Terms and Conditions and click the “Sign Up” button.
 • In the pop-up window, enter your Social Security Number, account number, and zip code.
 • Select the “Link Account” button, and your account will be linked!

If you have logged into the portal before and need to link an account or an additional account:
 • Log in to the borrower portal.
 • Click “Add your Loan Account.”
 • Enter your Social Security Number, Account Number, and Zip Code.
 • Click the “Link Account” button to finish linking your account.

Question 2

HOW DO I EDIT MY PROFILE INFORMATION?

Accepted Answer

• ​Log in.
 • Click the “Settings” tab in the menu at the top of the screen.
 • Click the “Contact Information” tab.
 • Click the drop-down menu at the top right of the window labeled “Select Account“.
 • Select the account number you want to edit.
 • Edit your info.
 • Click the “Save Changes” button to save your changes.

Question 3

HOW DO I ADD A PAYMENT METHOD OR AN ADDITIONAL METHOD?

Accepted Answer

• Log in.
 • On the left of the screen click the “Select Payment Method” button.
 • Click the “Add New Payment Method” button.
 • Select what type of payment method you would like to add: Card or ACH.
 • For Card: Enter your name, card info, billing address, and billing zip code.
 • For ACH: Enter a bank nick name, the account type, your full name, the routing (ABA) number and the account number.
 • Click the “Save” button to save your payment method.

Question 4

HOW DO I SCHEDULE A FUTURE PAYMENT?

Accepted Answer

• Log in.
 • Click the “Schedule” tab in the menu at the top of the screen.
 • You will see your “Loan Account” panel on the left side of this screen.
 • Select the account you would like to schedule a payment with.
 • Choose a payment method by clicking the “Select Payment Method” button.
 • Under “Schedule Date,” click the small calendar icon and select the date you would like the payment to be made.
 • Enter an amount you would like your scheduled payment to be.
 • Click the “Schedule a Payment” button.
 • Your scheduled payment will show up to the right of your “Loan Account” panel.

Question 5

HOW DO I CHANGE MY PASSWORD?

Accepted Answer

• Log in.
 • Click the “Settings” tab in the menu at the top of the screen.
 • Click the “Change Password” tab.
 • Type in your current password, a new password and then confirm (retype) your new password.
 • Tap the “Submit” button to change your password.

Question 6

CAN I VIEW MY PRINCIPAL BALANCE IN THE BORROWER PORTAL?

Accepted Answer

Yes, you can view your principal balance in the borrower portal on the Home screen in the “Account Details” panel.

You can also find out what your principal balance is by contacting customer service and requesting the information.

CONSUMER AUTO LOAN SERVICING

RECENT LOAN TRANSFER?

MAKE A PAYMENT

HOW DOES IT WORK?

NEED ASSISTANCE
OR PERSONAL ADVICE?

CONSUMER AUTO LOAN SERVICING

RECENT LOAN TRANSFER?

MAKE A PAYMENT

HOW DOES IT WORK?

NEED ASSISTANCE OR PERSONAL ADVICE?

NEED ASSISTANCE
OR PERSONAL ADVICE?